The Osborne Practice - Appointments and opening times. How to make an appointment to see your doctor or nurse at the surgery

The Osborne Practice
Tel: 023 9282 1371

Eastney Health Centre
Tel: 02392 839937

Interested to know what kind of work we do here at the Osborne Practice? If so, click on the link below to find out:

Information Booklet

Interested in joining our patient group?

Please click on the link below for more details: Patient Reference Group Invitation

Appointment system for blood services at St Mary's Hospital has changed...

There will no longer be a walk-in-facility for phlebotomy services at St Mary's Hospital. Instead patients must book an appointment by phone. Blood test appointments will be available from 8am to 4.45pm Monday to Fridays. The booking line will be available from 7am to 7pm Monday to Fridays and from 9am to 5pm at weekends.

Text Messages

The practice also provides a FREE appointment text reminder service. Please make sure we have your current mobile number to safeguard your confidentiality.

Out of Hours Service
Telephone - 0300 300 2012. Portsmouth Out of Hours service ensures that there are always doctors and nurses on duty whenever the practice is closed – overnight, weekends and bank holidays. They can provide telephone advice, an appointment at their surgery (in Drayton) or a home visit.

Home Visits
If you think a home visit may be needed please contact the surgery before 10.30am. A Doctor or Nurse will contact you by phone initially and decide the best course of action.

Appointments
We aim to provide a mixture of prebookable, on the day appointments, telephone advice and home care. Appointments, to see or speak on the phone to one of our Doctors or Nurses are made via our reception.

Health Charities

01 Dec - 28 Feb
Marie Curie

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

01 Dec - 28 Feb
YouthHealthTalk

Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

03 Sep - 28 Feb
Macmillan Cancer Support

One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

BBC Health

GMC guidance on assisted suicide

The General Medical Council launches guidelines on assisted suicide to help it decide if doctors should face a disciplinary panel on the issue.

NHS translation bill 'tops £23m'

The NHS in England spends £59,000 a day on translating documents and providing interpreters, according to a health think tank.

Campaign to cut smoking in cars

A campaign to stop people smoking in cars when carrying children - and which could pave the way for a ban - is launched by the Welsh government.

Transplant jaw made by 3D printer

An 83-year-old woman is fitted with a jaw made by a 3D printer in what doctors say is the first operation of its kind.

'Birth defect risk' for diabetics

The risk of birth defects increases four-fold if the pregnant mother has diabetes, a study of 400,000 pregnancies in England suggests.

'A little too much drink' warning

Drinking "just a little more than they should" puts people at risk of serious illness including heart disease, stroke and cancer, the government is warning.

Malaria toll 'is twice as high'

The number of deaths worldwide from malaria has been underestimated, according to data published in the medical journal the Lancet.

Health bodies reject NHS reforms

Physiotherapist leaders have joined the Royal College of GPs in calling for the health bill in England to be scrapped, increasing pressure on the government.

Under 10s have eating disorders

A number of children under 10 are treated in hospitals in Northern Ireland for eating disorders, the Department of Health says.

Weekend hospital admission fears

Research which suggests that patients are more likely to die in hospital if they are admitted at the weekend is backed up by a major study.

Health Protection Agency

Current alert level: Level 3 - Cold Weather Action in one or more regions of England

There is a 100% probability of severe cold weather between 1000 on Monday and 1000 on Friday in parts of England.

Health Protection Agency confirms new incinerator study

A new study to further extend the evidence base as to whether emissions from modern well run Municipal Waste Incinerators affect human health has been approved by the Health Protection Agency.

HPA helps solve radon problems in West Oxfordshire homes

Hundreds of homes across West Oxfordshire have been found to have high levels of radioactive gas radon. Last summer, the Health Protection Agency invited about 9,000 householders across West Oxfordshire to apply for a free test for radon, a naturally occurring gas present in all homes.

HPA helps solve radon problems in Orkney homes

Hundreds of householders across Orkney are being advised to act to protect their health, after HPA tests detected high levels of radioactive gas radon.

Cornish radon hotspot targeted

Thousands of households in a part of Cornwall with historic radon problems are being offered a free test for levels of the radioactive gas radon.

New Guidelines to Control Group A Streptococcal (GAS) Infections in UK Hospitals Launched

The Health Protection Agency (HPA) together with the group A streptococcal (GAS) Working Group* has today launched new guidelines for the investigation, control and prevention of GAS infection in acute healthcare settings, including maternity units, in the UK.

Whooping cough cases increase

Cases of whooping cough (pertussis) reported to the Health Protection Agency (HPA) in England and Wales have more than doubled from 421 cases in 2010 to 1040 in 2011. Increases in levels of whooping cough are seen every three to four years and figures in 2011 are in line with cases reported in the last peak year of 2008.

HPA publishes second migrant health report

The Health Protection Agency’s (HPA) second report on Migrant Health, and the first UK-wide report is published today.

Levels of norovirus within seasonal norms

Norovirus is highly contagious and can be transmitted by contact with an infected person; by consuming contaminated food or water or by contact with contaminated surfaces or objects. The virus spreads rapidly in closed environments such as hospitals, schools, nursing and residential homes.

HPA warns winter sun seekers to seek protection from malaria

The Health Protection Agency (HPA) is reminding UK travellers visiting friends and family or taking winter sun holidays to ensure they take anti-malaria tablets when visiting countries where malaria is prevalent.

Monday:	08:45 to 12:45	14:00 to 19:30
Tuesday:	08:45 to 18:00
Wednesday:	08:45 to 18:00
Thursday:	08:45 to 18:00
Friday:	08:45 to 18:00
Saturday:	08:00 to 11:15	Closed

Seeing a Doctor or Nurse

We aim to provide a mixture of prebookable, on the day surgery appointments, telephone advice and home care. Appointments, to see or speak on the phone to one of our Doctors or Nurses are made via our reception. You can see any of us, and at either of our surgeries (whichever is most convenient to you) – however it is sensible to stick to one Doctor for ongoing health problems.

Appointments booked in advance

Patients can book appointments with individual Doctors or Nurses up to a month in advance. The Receptionists do their best to satisfy all requests to see the Doctor and you will be offered the first appointment available.

To avoid confusion, please tell the receptionist if more than one person needs an appointment. On arrival at the surgery, please report to the Receptionist or use the Touch Screen (at Osborne Road Surgery), otherwise the Doctor will not know you have arrived.

The online appointment booking facility is currently unavailable.

On the day appointments

Many health problems crop up unexpectedly, and then you may want advice and/or treatment that same day. We try and deal with these events by offering a telephone consultation with a doctor or nurse the same day. The receptionist will take your details and a brief description of your symptoms (this helps our doctors prioritise their work) and pass them on to a doctor who will call you back later that morning or afternoon.

Many problems can be dealt with over the telephone, but if the doctor does need to see you, he/she will arrange a time for you to come in. As you can imagine, there is a large demand for same day appointments, however we have found that a telephone conversation between Doctor and patient helps us provide a good service at an appropriate time. Medically urgent cases are seen as soon as possible on the same day, but please do not abuse this facility.

Saturday Morning Surgeries

The Osborne Practice is open on Saturday mornings for pre-booked appointments only between 8am-11.15am. The practice cannot issue emergency prescriptions. If you have run out of medication or lost your prescription, please telephone Portsmouth Out of Hours on 02392 377921.

If you are collecting a repeat prescription, please ensure that you have allowed 48 hours for processing. Prescriptions issued on a Thursday will normally be ready for collection the following Monday after 2pm.

If you need to see a GP urgently, please contact Porstmouth Out of Hours on 02392 377921 or contact the Guildhall Walk Health Care Centre on 02392 751006 (opening hours: Mon - Sun from 8am - 8pm (including all bank holidays).

Telephone Consultations

Many issues do not need a face to face consultation. You can request a telephone consultation with one of our Doctors or Nurses:

To ask about new symptoms
To discuss test results
To discuss progress reports
To discuss hospital appointments and letters
On general administration matters

To request a telephone consultation, please call the reception. You will be asked to provide appropriate contact details including one or more telephone numbers and the times that you will be available on the number(s) provided

Further Information

For quick medical advice online or on the telephone contact NHS Direct

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services